Consumer Portal
Consumer Portal is the window to endless possibilities for your consumers to securely access their account and self-serve. After securely logging in with a personal pin number, a consumer can see all of their account details in one screen. Consumers are given options to view, pay, or discuss their account.
Features out of the box
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Secured email communication
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Live chat feature
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View and Print account statements
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Make payments
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Simple dispute function
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Update contact information
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Accessible mobile application
Fully customizable
Additional customizable options are available for any consumer resources you may want to add such as how-to videos or articles about debt repayment strategies. Agencies can even customize specifics for individual accounts, like to temporarily withhold payments from accounts with pending legal actions. Custom options are just another way the consumer portal streamlines tedious tasks and cuts down on unnecessary consumer calls so agents can direct their attention to more important priorities.